Opportunity for Improvement
With a growing hospital system and increasing pressure to compete with national labs, there were many opportunities for tactical and strategic improvements within a Regional lab program. System leaders saw great opportunities for expansion across state lines, but the lab program would need to evaluate and optimize existing processes to accomplish such aggressive outreach and onboarding.
This lab was ready to expand the footprint and reach of the lab, with the goal of creating economies of scale and improving patient care. In order to make it work, the lab would need to adopt best practices from the top down.
Working with Accumen, this lab found a partner to support their ambitious goals, through outreach efforts and beyond. Accumen provided a complete review of the end-to-end process within the lab, from courier services to dynamic scheduling, to ensure the hospital system’s needs were met. Accumen also supported this lab as they deployed cost reduction strategies and expanded outreach.
The Impact of Our Work
“With the support of the team at Accumen we were able to meet the service needs of a greater footprint that crossed four state lines while at the same time improving our processes within the lab to improve our two key metrics for success.” – Director of Ancillary Services
As the partnership with Accumen has passed its twenty-two-year anniversary, this Regional lab benefits from having a trusted long-term partner. As the Accumen team expands and capabilities grow, the team at this Regional lab will reap the rewards.
The breadth of the lab practice within this Regional lab continues to grow and evolve. This Regional lab’s confidence is directly related to having the team at Accumen supporting their ambitious efforts.